For security and protection against auto theft, Dealer Personnel MUST verify vehicle ownership before GM can release the above information. The following documentation MUST BE PROVIDED.
Copy of the driver’s license
Copy of the title or insurance card
Copy of the registration
Vehicle license plate number
This information will ensure that the key codes are being given to the owner of the exact vehicle. For security and protection against auto theft Dealer Personal must verify vehicle ownership before providing replacement keys, key numbers and/or security chips. Verification should include positive identification of requester and verification of vehicle ownership through registration. Our Dealership must take permanent file, by VIN of all key requests; the file must include copies of the following:
Government issued picture ID (Drivers License)
Vehicle registration or other proof of ownership.
Caution: Registration should have normal marketing from State or Province that issued the registration. Copy of the paid customer receipt which has name of the employee who cut and sold the key to the customer.
This file is subject to review by Regional Field Staff, GM Audit, GM Security and law of enforcement agencies. If vehicle ownership cannot be proven beyond a reasonable doubt, Codes or Keys will not be provided.